FAQs

By chance, were you asking yourself these questions?

BOOKINGS

How can I book my room?

To make a booking through the official website of the Hotel delle Palme, you only have to select the dates of interest on the search screen, state the number of people that will be staying in the room, the number of rooms that you want to book and then press the enter button.
The system proposes all the results corrisponding to the data entered and you will be able to select the solution that best fits your needs.

How can I book a room by phone or e-mail?

It is possible to book your room by calling the hotel directly on +39 0832 347171 and speaking with the booking office operator; or by sending an e-mail to: info@hoteldellepalmelecce.it.
An operator will always be at your disposal to satisfy your every need.

How can I book more than one room at the same time?

The online booking system used by our official website makes it possible to book more than one room at the same time, diversifying per type of requirement. You only need to select the necessary number on the booking screen.
Please take into account that it will not be necessary to book an exaggerated number of rooms, but only while the rooms in each category last.
To book more than 4 rooms, it is necessary to directly contact the Hotel by calling +39 0832 347171 or via e-mail at: info@hoteldellepalmelecce.it, an operator will provide you with the best offer to meet your specific needs.

When I make a booking, do I receive a written confirmation?

Once you have made your online booking on the official website of the Hotel, you will be automatically sent a e-mail confirming all the necessary details.
The same e-mail must be shown as proof of booking when you check-in.

I made a booking, but I haven’t received an e-mail of confirmation. What can I do?

n case you do not receive an e-mail of confirmation after making a booking, directly contact the Hotel by calling +39 0832 347171 or send an e-mail to: info@hoteldellepalmelecce.it stating the problem encountered.

Does the price stated mean per person or per room?

All prices stated on the official website of the Hotel refer to the cost of the room.

How can I modify my booking?

Bookings made through the official website can be modified by calling +39 0832 347171 or by sending an e-mail directly to the Hotel at: info@hoteldellepalmelecce.it

If I modify my booking, will the price remain the same?

By modifying the date of the holiday or the type of room requested, also the price will change.

How can I cancel a booking?

Bookings made through the official website of the Hotel can be cancelled by calling +39 0832 347171 or by sending an e-mail to:info@hoteldellepalmelecce.it

Is it possible to pay the cost of the holiday in advance?

The advance payment of the holiday is foreseen according to certain tariff plans such as the Non-Refundable plan. If, for personal reasons, the guest wishes to pay for his/her holiday in advance, also with regards to more flexible tariff plans, a bank transfer can be made within three days prior to the expected date of arrival or to provide the Hotel with a credit card number and to authorise the charging of the agreed price.

Is it possible to cancel or modify a booking paid in advance?

A booking with a pre-paid tariff is usually a non-refundable booking and in the cancellation policies of this plan, no free modifications or cancellations are allowed.

How can I receive a refund for a booking paid in advance?

To request your refund, it is necessary to call the Hotel on +39 0832 347171 or to send an e-mail to: info@hoteldellepalmelecce.it. If the right to refund is acknowledged, the Hotel will refund the relative amount agreed by bank transfer.

Is it possible to book a room for day use?

According to availability, the Hotel provides also a day use room service. To book the Day Use service, it is necessary to call the Hotel directly +39 0832 347171 and tell the operator, specifying this requirement.

VISITOR’S TAX

Is there a Visitor’s Tax in Lecce?

We would like to inform you that, in accordance with the specific municipal regulation, as from 1st October 2012, the Visitor’s Tax was introduced in Lecce. The amount is equal to 1 Euro – from October to April – and 2 Euros – from May to September - per person per night up to a maximum of 5 consecutive overnight stays.

Are there any concessions for the visitor’s tax?

Only certain categories of people are exempt from paying the visitor’s tax. For further information, call the Hotel directly on +39 0832 347171

CREDIT CARD

Why is the Credit Card data requested?

Credit card data is requested as a guarantee for bookings where the payment is foreseen directly in the hotel. Such data would be used only and exclusively in case the guests did not turn up at the Hotel (No Show) so as to charge the foreseen penalty fee. Instead, it is used to carry out the payment of  manual charges for pre-paid and non-refundable tariffs.

Can I pay the bill with a different credit card than the one left as a guarantee?

If payment directly in the hotel is foreseen, it is possible to pay the balance with all types of credit card or in cash.

Which kinds of credit cards are accepted?

The following credit card circuits are accepted: Mastercard, Visa, American Express, Bancomat, CartaSi.

In case of pre-payment, when will the credit card be charged?

In case of a pre-paid, non-refundable booking, the agreed amount will be charged upon confirmation.

Is it safe to use my credit card?

All data provided on our official website is protected and safe.

BREAKFAST

What does the international breakfast include?

The international breakfast provided by the Hotel delle Palme includes high-quality sweet and savoury products. It includes traditional local preparations as well as international products, fresh, home-made cakes and dedicated food to meet all needs.

Does the breakfast include any products that could cause problems for those intolerant to gluten and lactose?

Special, dedicated foods are available for those who are intolerant to gluten or lactose. In case of need, you only have to report this requirement when booking or directly in the breakfast room.

CONTACTS AND HOTEL POSITION

Where can I find the address and contacts of the Hotel?

The official Hotel website contains all the necessary information to contact and reach the facilities www.hoteldellepalmelecce.it

Does the Hotel offer a shuttle service from and to the airport?

The Hotel acts as an intermediary for all transport needs by providing guests with several solutions they can choose from. Further information can be requested by calling +39 0832 347171 or by sending an e-mail to: info@hoteldellepalmelecce.it

Which are the nearest airports?

The nearest airports to Lecce are respectively Brindisi Papola-Casale airport (49 Km) and Bari Palese airport (164 Km).

Is the beach near the Hotel?

The city of Lecce is not near the sea and the closest seaside resort (San Cataldo) is only 15 Km away and it can be reached either by car or public transport.

Is the Hotel close to the historic city centre?

The Hotel delle Palme is in the city centre in a completely redeveloped urban area, without any architectural barriers. The hotel facilities are only 700m from Porta San Biagio, one of the three ancient gateways to the historic city centre.

DISCOUNTS AND EXTRA SERVICES

Until what age can children stay at the hotel free of charge?

Children up to 3 years of age can sleep free in their parent’s bed; from 4 to 8 years of age, a 50% discount will be applied to the daily tariff per person; from 9 years upwards, children will be pay the full adult tariff.

How can I book a cot?

It is possible to book a cot in your room in the notes section while making your booking or by directly calling the Hotel  on +39 0832 347171 and by sending an e-mail to: info@hoteldellepalmelecce.it

Is it possible to book a parking space in advance?

The car parking space is assigned only according to availability when you arrive at the hotel. It is not possible to reserve a parking space in advance.

Do I have to pay to use the car park?

The use of the car park is not subject to a surcharge.

Does the hotel have a bike service?

The Hotel has some bikes that it puts at the disposal of its guests upon request. Moreover, for bike tourists, it is possible to take advantage of our innovative Bike workshop.

Does the Hotel organise guided Tours?

The Hotel collaborates with professionals specialised in guided tours and the creation of itinieraries. Through the Hotel, it is possible to access all services.

ARRIVAL AND DEPARTURE

Up to what time is my room guaranteed?

When booking, it is possible to state the expected time of arrival, so the reception is aware of any variation compared to the standard arrival times.
If no communications as regards this are received, the booking of the room will be kept until midnight of the expected day of arrival. Once this time limit has expired, the room will be released, and the No-Show penalty fee will be charged.

What time can I check in?

Check-in is foreseen as from 2 pm on the day of arrival.

Which documents are needed to carry out the check-in?

Upon arrival in the hotel, all the guest registration procedures must be carried out, as foreseen by our regulations: the ID documents for each of the guests occupying the room will be requested, together with the booking confirmation of the same.

Do also children need to show their ID card?

Children must also have their ID documents in order to comply with legal provisions and to ensure their safety.

What time can I check-out?

Check-out is foreseen by 11am on the day of departure.

Is it possible to postpone the check-out?

Upon request, it is possible to book a Late Check-out. Depending on the period and the departure time, a surcharge may be applied.

Is the Reception open 24 hours a day?

The reception is open and at your complete disposal 24 hours a day.

Does the Hotel have a baggage storage room?

Yes, the Hotel has a baggage storage room.

ROOMS

Does the Hotel have any communicating rooms?

The Hotel has some communicating rooms that can create real and proper Family Rooms.

Does the en-suite bathroom have a window?

All bathrooms in the Hotel have a large window and natural light.

Are pets allowed?

4-legged friends are welcome at the Hotel delle Palme that will ensure their comfort by providing them with dedicated services.

What are the differences between the room categories?

The differences between the different types of room are in the services available to the guest. These range from a Standard service, moving up to an enhanced service with the Superior rooms, up to the full potential of the Deluxe rooms. The description of the services accompanies each room type.

What should I do if I have forgotten something in the room?

In case you think you may have forgotten something in the hotel room, it is necessary to promptly call +39 0832 347171 and state your holiday dates, your surname and a description of the lost object. The hotel personnel will carry out the necessary checks and, in case your lost property is found, it will arrange to send it back to the guest.

Does the Hotel have any rooms that are equipped to host disabled people?

No, the Hotel does not have rooms equipped to host disabled people.

HOTEL FACILITY SERVICES 

Is the Wi-Fi available throughout the entire Hotel facilities?

Yes, Wi-Fi is free of charge and is available throughout the entire Hotel facilities.

Does the Hotel have a wellness centre?

No, the Hotel does not have an internal wellness centre, but it can help you book at centres with which it has made special agreements.

Does the Hotel have a fitness centre?

No, the Hotel does not have an internal fitness centre, but it is only 300m from a well-equipped gym.

Customised packages

With the customised proposals and special offers as well as the many services, you can also add saving the right amount of money

Attention

In this Moment there are not Offers or Event
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Cookie Policy
Let’s start with what cookies are

A cookie is a small text file (just a few bytes) that is exchanged between an internet site and your browser, and is normally used by the website operator to memorize the info needed to improve navigation within the website.
SIAP S.R.L., in its quality of Owner of the treatment of your personal data, manages cookies in compliance with the 2002/58/EC Directive issued by the European Parliament and the 12th July 2002 Council concerning the treatment of personal data and the protection of privacy in the sector of electronic communications (privacy and electronic communications directive), for the following treatment purposes:

The following types of cookies are present to allow navigation on the internet site:

• Technical cookies: technical and Functional access to the Website (no data is held after the Browser is shut down);
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Treatment of functional data for the above purposes is necessary for a correct navigation of the website, and the conferral of the data is necessary and mandatory for the purposes indicated above. Failure to acquire this data may make it impossible to navigate the website.
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These cookies can exchange information and trace the navigation of the user registered for one of the present services. The procedure for de-activating these cookies is indicated below, plus they can be de-activated via each single link.
Treatment methods: your personal data may be processed by electronic calculators, via the use of software systems both managed by Third parties and programmed directly by the owner. The treatment for statistic and analytic purposes takes place in temporary and Anonymous Form; the eventual treatment of data with third party cookies takes place as described in the privacy policy and cookie policy detailed below.

Your data will be treated only by staff explicitly authorized by the Owner and/or designated subject and, in particular, by the following categories of appointed subjects:

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Diffusion: Your personal data will not be disseminated in any way.

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Privacy

Privacy policy of this page

Data subjects: Navigators
Pursuant to the (EU) Regulation 2016/679 (hereunder defined as "Regulation"), this page describes the methods for treatment of the personal data of users who consult the websites accessible at the following addresses:
The information hereby featured does not concern other websites, pages or online services accessible via hypertext links and published on these websites but referring to resources external to the Owner’s dominion.
We hereby specify that the Privacy policy may sometimes be modified in function of the activation of new services or due to legal updates. It is therefore recommended that you periodically check for updates concerning this topic by consulting the website. This page describes the methods for management of the website with regards to the treatment of the personal data pertaining to users who consult it. This policy is also disclosed in observance of art.13 of the (EU) Regulation concerning the protection of physical persons with regards to the treatment of personal data pertaining to subjects who interact with the web services offered by SIAP S.R.L., accessible at the following address:Hotel Delle Palme. Further data processing methods are defined in the disclosure note and corresponding to the starting page of the official site Hotel Delle Palme.
This policy involves only the website of Hotel Delle Palme and not other websites the user may consult by clicking on links. The policy is also based on Recommendation n. 2/2001 implemented on May 17th 2001 by European authorities for the protection of personal data, reunited in the Group instituted by art. 29 of Directive n. 95/46/EC, for the purpose of identifying a series of minimum requirements for the online collection of personal data and, in particular, the methods, time frames and nature of information the owners of the treatment must provide users who connect to websites, regardless of the purposes of the connection, as well as on further updates following the implementation of the GDPR and the delegation decree connected to the GDPR.

Owner of the treatment
The consultation of this website may lead to the treatment of data regarding identified or identifiable persons.
The “owner” of this treatment is SIAP S.R.L., with legal headquarters in Via Leuca, 90 - 73100 Lecce LE VAT code/Fiscal code: 00152310751
Data Protection Officer
The Data Protection Officer (DPO) can be reached at the following address: dpo@network-service.it
Juridical foundation of the treatment
The personal data indicated in this page are treated by SIAP S.R.L., for the purpose of performing its activities. The juridical foundations for treatment on the website are consent, execution of a contract and pursuit of a legal obligation.
Place of the personal data treatment
The treatment connected to the web services offered by this site will be performed in the European Union, will be managed by the service provider Semplify Srl and will be processed by the technical staff of Network Service Srl (Data Protection Officer), and by other persons appointed by Network Service Srl in occasion of update and maintenance operations. No data deriving from this web service will be disseminated. Personal data supplied by users for contact requests will be used for the sole purpose of providing the requested service, and this may include treatment via external providers.

Type of processed data and objectives of the treatment
Navigation data
During normal operations, the IT systems and software procedures used to ensure the functionality of this website acquire a series of personal data. Its transmission is implicit in the use of internet communication protocols.
This data category includes the IP addresses or dominion names of computers and terminals used by the visitors, the URI/URL (Uniform Resource Identifier/Locator) addresses of requested resources, the time of the request, the method used to forward the request to the server, the dimensions of the file received in reply, the numerical code indicating the status of the response provided by the server (successful, error, etc.) and further parameters concerning the operating system and the user’s IT environment.
This data, necessary for fruition of web services, is also processed for the following purposes:
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• To check the correct functionality of the services on offer.
Data communicated by the user
The optional, explicit and voluntary sending of messages to the contact address of SIAP S.R.L., as well as the compilation and forwarding of modules on the website Hotel Delle Palme, involve the acquisition of the sender’s contact data, necessary for sending a response, and of all the personal data included in these communications.
Specific information notes will be published on the website Hotel Delle Palme for the supply of certain services.
Cookies and further tracking systems
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On the other hand, session cookies (non-persistent) are used only to ensure safe and efficient navigation of websites. The memorization of session cookies in terminals or browsers can be controlled by the user, in the case that, at the end of HTTP sessions, information concerning cookies are recorded on the service logs, with retention periods depending on each single third party manager of the service in question. Data acquired via cookies and its management methods are described in full in our “cookie policy”.
Navigation data
This data is used only to obtain anonymous statistic information concerning use of the website and to check its correct functionality. This data is deleted immediately after elaboration. Information collected automatically can be used by SIAP S.R.L. to ascertain responsibilities in the event of hypothetical IT crimes against the website, to improve navigation and contents of the website. Data acquired via cookies is described in full in our “cookie policy”.
Data supplied voluntarily by the user

The optional, explicit and voluntary sending of data inserted in the data collection modules (forms), or in e-mails to the electronic mail addresses supplied on this website entails the acquisition of the sender’s address, necessary to respond to requests, as well as of eventual further personal data contained in the messages sent. We specify that personal and/or corporate data inserted in the forms on the website Hotel Delle Palme is protected by SIAP S.R.L. and used only to answer user queries and to provide requested information and services.

Optional nature of the conferral of data

With the exception of the information listed above concerning data treatment, the user is free to provide SIAP S.R.L. with personal data via the info request modules. In any case, whenever such data is requested, a specific disclosure note will be supplied and, if necessary, the user’s consent will asked to indicate his/her consent.

Treatment methods
Personal data are treated via automatic tools only for the time strictly necessary to perform the operations for which they are collected. Specific safety measures are observed to prevent losses of data, unlawful or incorrect uses and unauthorized access. We wish to inform you that, for the purpose of offering a complete service, links to other websites managed by different owners are present on our pages. We decline any responsibility concerning errors, contents, cookies, morally illicit materials, advertising, banners or files that fail to comply with current legislation and Privacy laws on websites we refer to but that are not managed by us.
Data recipients
The recipients of the data collected due to consultation of the site listed above are subjects designated by SIAP S.R.L. as subjects responsible for the treatment, pursuant to article 28 of the Regulation.
Network Service srl as supplier of the development and maintenance services of the web platform;
Semplify srl as supplier of the development, supply and operational management regarding the technological platforms used.
The personal data collected is furthermore treated by staff of SIAP S.R.L. on the basis of specific instructions related to purposes and methods of the treatment in question.
Transfer to foreign countries
Third party countries: The data is not transmitted in third party countries.
Rights of data subjects
You have every right to obtain the cancellation (right to be forgotten), limitation, updating, correction, portability or the data and to oppose the processing of your data. Furthermore, in general, you can exercise all rights set by articles 15, 16, 17, 18, 19, 20, 21, 22 of the GDPR, when applicable to the processing of personal data.

EU Reg. 2016/679: Articles 15, 16, 17, 18, 19, 20, 21, 22 – Rights of the data subject

• The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, even if not yet processed, and the communication of such data in intelligible form.

• The data subject shall have the right to obtain indications concerning:
a. the origins of the personal data;
b. the purposes and methods of the processing;
c. the logic applied in the case of processing via the use of electronic tools;
d. the ID details of the owner, of the subjects in charge of the treatment and of the designated subject responsible for the treatment pursuant to article 5, comma 2;
e. the recipients or categories of recipients to whom the personal data have been or will be disclosed, or who may process the data as designated representatives in the territory of their State, or as subjects appointed to process the data.

* The data subject shall have the right to obtain:
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b. the cancellation, transformation to anonymous form or blocking of data processed unlawfully, included data for which retention is not necessary in relation to purposes for which the data was collected or later processed;
c. the certification that operations described in the above items a) and b) were disclosed – including their contents – to subjects who received the data, with the exception of cases in which this is impossible or requires a use of means clearly disproportionate to the right being protected;
d. the portability of his/her data.

* The data subject shall have the right to oppose, entirely or in part:
a. for legitimate reasons, the processing of his/her personal data, even if pertinent to the purpose for its collection;
b. the processing of his/her personal data for purposes connected to the sending of advertising materials, to direct sales or for market researches or commercial communications.
Right to lodge complaints
Data subjects who deem that the treatment of their personal data via this website takes place in violation of provisions set by the Regulation have the right to present claims to the Guarantor, pursuant to 77 of the Regulation, or to bring their actions before the competent courts (art. 79 of the Regulation).

 

Cookie Policy

Cookie Policy
Let’s start with what cookies are

A cookie is a small text file (just a few bytes) that is exchanged between an internet site and your browser, and is normally used by the website operator to memorize the info needed to improve navigation within the website.
SIAP S.R.L., in its quality of Owner of the treatment of your personal data, manages cookies in compliance with the 2002/58/EC Directive issued by the European Parliament and the 12th July 2002 Council concerning the treatment of personal data and the protection of privacy in the sector of electronic communications (privacy and electronic communications directive), for the following treatment purposes:

The following types of cookies are present to allow navigation on the internet site:

• Technical cookies: technical and Functional access to the Website (no data is held after the Browser is shut down);
• Session cookies: for purposes relating to evolved navigation or customized content management;
• Analytic cookies: for purposes relating to navigation and users Statistics and Analytics

Treatment of functional data for the above purposes is necessary for a correct navigation of the website, and the conferral of the data is necessary and mandatory for the purposes indicated above. Failure to acquire this data may make it impossible to navigate the website.
• Third party advertising cookies (no profiling)

These cookies can exchange information and trace the navigation of the user registered for one of the present services. The procedure for de-activating these cookies is indicated below, plus they can be de-activated via each single link.
Treatment methods: your personal data may be processed by electronic calculators, via the use of software systems both managed by Third parties and programmed directly by the owner. The treatment for statistic and analytic purposes takes place in temporary and Anonymous Form; the eventual treatment of data with third party cookies takes place as described in the privacy policy and cookie policy detailed below.

Your data will be treated only by staff explicitly authorized by the Owner and/or designated subject and, in particular, by the following categories of appointed subjects:

• Designated web technicians;
• Recipients in provider firms appointed to manage technical services;

Diffusion: Your personal data will not be disseminated in any way.

Cookie management and deactivation:

Should you have any doubts or concerns regarding the use of cookies, you can intervene in any moment to block their settings and processing, for example by changing the privacy settings of your Browser to block specific types of cookies.
Given that each browser – and often different versions of the same browser – is (sometimes significantly) different form others, if you prefer to operate independently via your browser preferences you can find detailed info on the necessary procedure in your browser guide. For an overview of operations on common browsers, you can visit the website www.cookiepedia.co.uk.
If you wish, advertising companies allow you to renounce the reception of targeted messages. This does not impede the cookies settings, but interrupts the use and collection of certain data by these companies. You can also de-activate each single cookie via the links listed in the “cookies table”.

For further info and the possibility to renounce the use of cookies, please visit www.youronlinechoices.eu

 

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Your historic hotel with a free car park, only 500 metres from the heart of Lecce