How can I book my room?
To make a booking through the official website of the Hotel delle Palme, you only have to select the dates of interest on the search screen, state the number of people that will be staying in the room, the number of rooms that you want to book and then press the enter button.
The system proposes all the results corrisponding to the data entered and you will be able to select the solution that best fits your needs.
How can I book a room by phone or e-mail?
It is possible to book your room by calling the hotel directly on +39 0832 347171 and speaking with the booking office operator; or by sending an e-mail to: firstname.lastname@example.org.
An operator will always be at your disposal to satisfy your every need.
How can I book more than one room at the same time?
The online booking system used by our official website makes it possible to book more than one room at the same time, diversifying per type of requirement. You only need to select the necessary number on the booking screen.
Please take into account that it will not be necessary to book an exaggerated number of rooms, but only while the rooms in each category last.
To book more than 4 rooms, it is necessary to directly contact the Hotel by calling +39 0832 347171 or via e-mail at: email@example.com, an operator will provide you with the best offer to meet your specific needs.
When I make a booking, do I receive a written confirmation?
Once you have made your online booking on the official website of the Hotel, you will be automatically sent a e-mail confirming all the necessary details.
The same e-mail must be shown as proof of booking when you check-in.
I made a booking, but I haven’t received an e-mail of confirmation. What can I do?
n case you do not receive an e-mail of confirmation after making a booking, directly contact the Hotel by calling +39 0832 347171 or send an e-mail to: firstname.lastname@example.org stating the problem encountered.
Does the price stated mean per person or per room?
All prices stated on the official website of the Hotel refer to the cost of the room.
How can I modify my booking?
Bookings made through the official website can be modified by calling +39 0832 347171 or by sending an e-mail directly to the Hotel at: email@example.com
If I modify my booking, will the price remain the same?
By modifying the date of the holiday or the type of room requested, also the price will change.
How can I cancel a booking?
Bookings made through the official website of the Hotel can be cancelled by calling +39 0832 347171 or by sending an e-mail to:firstname.lastname@example.org
Is it possible to pay the cost of the holiday in advance?
The advance payment of the holiday is foreseen according to certain tariff plans such as the Non-Refundable plan. If, for personal reasons, the guest wishes to pay for his/her holiday in advance, also with regards to more flexible tariff plans, a bank transfer can be made within three days prior to the expected date of arrival or to provide the Hotel with a credit card number and to authorise the charging of the agreed price.
Is it possible to cancel or modify a booking paid in advance?
A booking with a pre-paid tariff is usually a non-refundable booking and in the cancellation policies of this plan, no free modifications or cancellations are allowed.
How can I receive a refund for a booking paid in advance?
To request your refund, it is necessary to call the Hotel on +39 0832 347171 or to send an e-mail to: email@example.com. If the right to refund is acknowledged, the Hotel will refund the relative amount agreed by bank transfer.
Is it possible to book a room for day use?
According to availability, the Hotel provides also a day use room service. To book the Day Use service, it is necessary to call the Hotel directly +39 0832 347171 and tell the operator, specifying this requirement.
Is there a Visitor’s Tax in Lecce?
We would like to inform you that, in accordance with the specific municipal regulation, as from 1st October 2012, the Visitor’s Tax was introduced in Lecce. The amount is equal to 1 Euro – from October to April – and 2 Euros – from May to September - per person per night up to a maximum of 5 consecutive overnight stays.
Are there any concessions for the visitor’s tax?
Only certain categories of people are exempt from paying the visitor’s tax. For further information, call the Hotel directly on +39 0832 347171
Why is the Credit Card data requested?
Credit card data is requested as a guarantee for bookings where the payment is foreseen directly in the hotel. Such data would be used only and exclusively in case the guests did not turn up at the Hotel (No Show) so as to charge the foreseen penalty fee. Instead, it is used to carry out the payment of manual charges for pre-paid and non-refundable tariffs.
Can I pay the bill with a different credit card than the one left as a guarantee?
If payment directly in the hotel is foreseen, it is possible to pay the balance with all types of credit card or in cash.
Which kinds of credit cards are accepted?
The following credit card circuits are accepted: Mastercard, Visa, American Express, Bancomat, CartaSi.
In case of pre-payment, when will the credit card be charged?
In case of a pre-paid, non-refundable booking, the agreed amount will be charged upon confirmation.
Is it safe to use my credit card?
All data provided on our official website is protected and safe.
What does the international breakfast include?
The international breakfast provided by the Hotel delle Palme includes high-quality sweet and savoury products. It includes traditional local preparations as well as international products, fresh, home-made cakes and dedicated food to meet all needs.
Does the breakfast include any products that could cause problems for those intolerant to gluten and lactose?
Special, dedicated foods are available for those who are intolerant to gluten or lactose. In case of need, you only have to report this requirement when booking or directly in the breakfast room.
CONTACTS AND HOTEL POSITION
Where can I find the address and contacts of the Hotel?
The official Hotel website contains all the necessary information to contact and reach the facilities www.hoteldellepalmelecce.it
Does the Hotel offer a shuttle service from and to the airport?
The Hotel acts as an intermediary for all transport needs by providing guests with several solutions they can choose from. Further information can be requested by calling +39 0832 347171 or by sending an e-mail to: firstname.lastname@example.org
Which are the nearest airports?
The nearest airports to Lecce are respectively Brindisi Papola-Casale airport (49 Km) and Bari Palese airport (164 Km).
Is the beach near the Hotel?
The city of Lecce is not near the sea and the closest seaside resort (San Cataldo) is only 15 Km away and it can be reached either by car or public transport.
Is the Hotel close to the historic city centre?
The Hotel delle Palme is in the city centre in a completely redeveloped urban area, without any architectural barriers. The hotel facilities are only 700m from Porta San Biagio, one of the three ancient gateways to the historic city centre.
DISCOUNTS AND EXTRA SERVICES
Until what age can children stay at the hotel free of charge?
Children up to 3 years of age can sleep free in their parent’s bed; from 4 to 8 years of age, a 50% discount will be applied to the daily tariff per person; from 9 years upwards, children will be pay the full adult tariff.
How can I book a cot?
It is possible to book a cot in your room in the notes section while making your booking or by directly calling the Hotel on +39 0832 347171 and by sending an e-mail to: email@example.com
Is it possible to book a parking space in advance?
The car parking space is assigned only according to availability when you arrive at the hotel. It is not possible to reserve a parking space in advance.
Do I have to pay to use the car park?
The use of the car park is not subject to a surcharge.
Does the hotel have a bike service?
The Hotel has some bikes that it puts at the disposal of its guests upon request. Moreover, for bike tourists, it is possible to take advantage of our innovative Bike workshop.
Does the Hotel organise guided Tours?
The Hotel collaborates with professionals specialised in guided tours and the creation of itinieraries. Through the Hotel, it is possible to access all services.
ARRIVAL AND DEPARTURE
Up to what time is my room guaranteed?
When booking, it is possible to state the expected time of arrival, so the reception is aware of any variation compared to the standard arrival times.
If no communications as regards this are received, the booking of the room will be kept until midnight of the expected day of arrival. Once this time limit has expired, the room will be released, and the No-Show penalty fee will be charged.
What time can I check in?
Check-in is foreseen as from 2 pm on the day of arrival.
Which documents are needed to carry out the check-in?
Upon arrival in the hotel, all the guest registration procedures must be carried out, as foreseen by our regulations: the ID documents for each of the guests occupying the room will be requested, together with the booking confirmation of the same.
Do also children need to show their ID card?
Children must also have their ID documents in order to comply with legal provisions and to ensure their safety.
What time can I check-out?
Check-out is foreseen by 11am on the day of departure.
Is it possible to postpone the check-out?
Upon request, it is possible to book a Late Check-out. Depending on the period and the departure time, a surcharge may be applied.
Is the Reception open 24 hours a day?
The reception is open and at your complete disposal 24 hours a day.
Does the Hotel have a baggage storage room?
Yes, the Hotel has a baggage storage room.
Does the Hotel have any communicating rooms?
The Hotel has some communicating rooms that can create real and proper Family Rooms.
Does the en-suite bathroom have a window?
All bathrooms in the Hotel have a large window and natural light.
Are pets allowed?
4-legged friends are welcome at the Hotel delle Palme that will ensure their comfort by providing them with dedicated services.
What are the differences between the room categories?
The differences between the different types of room are in the services available to the guest. These range from a Standard service, moving up to an enhanced service with the Superior rooms, up to the full potential of the Deluxe rooms. The description of the services accompanies each room type.
What should I do if I have forgotten something in the room?
In case you think you may have forgotten something in the hotel room, it is necessary to promptly call +39 0832 347171 and state your holiday dates, your surname and a description of the lost object. The hotel personnel will carry out the necessary checks and, in case your lost property is found, it will arrange to send it back to the guest.
Does the Hotel have any rooms that are equipped to host disabled people?
No, the Hotel does not have rooms equipped to host disabled people.
HOTEL FACILITY SERVICES
Is the Wi-Fi available throughout the entire Hotel facilities?
Yes, Wi-Fi is free of charge and is available throughout the entire Hotel facilities.
Does the Hotel have a wellness centre?
No, the Hotel does not have an internal wellness centre, but it can help you book at centres with which it has made special agreements.
Does the Hotel have a fitness centre?
No, the Hotel does not have an internal fitness centre, but it is only 300m from a well-equipped gym.